Warranty Information
Understanding your warranty coverage and terms
Repair Warranty Coverage
All repairs performed by MobileFactory come with a comprehensive warranty covering both parts and labor. The warranty period varies based on the type of repair:
- Screen Repairs: 12-month warranty
- Battery Replacements: 12-month warranty
- Charging Port Repairs: 6-month warranty
- Other Component Repairs: 6-12 month warranty depending on the repair
What's Covered
- Defects in parts used during the repair
- Workmanship issues related to the specific repair performed
- Free re-repair if the same issue occurs within the warranty period
- No-cost replacement parts if the original part fails
What's Not Covered
- New physical damage after the repair (drops, cracks, water damage)
- Issues unrelated to the original repair
- Damage caused by unauthorized repairs or modifications
- Normal wear and tear
- Software issues or data loss
Device Purchase Warranty
All devices purchased from MobileFactory come with:
- New Devices: Full manufacturer warranty (typically 12 months)
- Like-New/Refurbished: 90-day MobileFactory warranty
- 30-day return policy for all devices
Making a Warranty Claim
If you experience any issues covered by warranty:
- Bring your device and original repair receipt to any MobileFactory location
- Our technicians will inspect the device to verify the warranty claim
- If approved, we'll repair or replace the part at no cost
- Warranty repairs are typically completed within 24-48 hours